The Findlay Market community - our shoppers, merchants, employees - have all stepped up over the past few months. We have seen so much support and have adapted our physical layout, routines and business models to best serve our community and aid in the prevention of COVID-19. Here is a list of everything we have implemented and a look into our plan to re-open all businesses at Findlay Market as stay at home orders are lifted.
Changes & Considerations Upon Ohio "Re-Opening" (updates as of 5/12/2020)
- Enhanced One-Way Traffic: At peak times, market exterior doors will be locked to require entrance at North and South Tower to limit entry and minimize cross traffic contact.
- Required Temperature Checks: All CFFM staff and vendor employees will be required to check in at Market Center.
- Required Masking: All CFFM Staff and Vendor Employees will be required to wear face masks.
- Limiting/Staggering Outdoor and Prepared Food Vendors: Limit the onboarding of new outdoor vendors and discourage ‘festival’ atmosphere for market until restrictions are loosened in Ohio.
- Delayed Biergarten: Will open once bars and restaurants have been allowed to re-open. This will also trigger the installation of tables/chairs and shading system.
- Postponing All Events/Music: We will not implement entertainment or special events at market until restrictions are loosened.
- New public hand washing station added using sinks by the indoor seating area
- New hand sanitizer dispensers added to vendor and public restrooms, serviced by Cintas
- Hand sanitizer provided by ‘Chele Hobbs’ Distillery with available at the Market Center
- Temperature Check Station added at Market Center – CFFM staff and vendor employees check in at Market Center to get temperature taken
- Employees should be fever free without medication for 72 hours before returning to work
- Procured 2,000 surgical masks for vendors and Findlay Market staff
- All CFFM staff members are required to wear masks when at the market or at the Findlay Market Shopping App headquarters
- Gloves provided to CFFM staff – required for all workers in the Findlay Market Shopping App headquarters
- Signs placed at all entrances reminding people to wash their hands, practice social distancing and avoid touching cases
- Signs placed at every market stand, imploring people not to touch the display and to practice social distancing
- Floor decals in the market house indicating where people should wait and creating ‘queueing’ areas for high traffic vendors
- Information shared on social media, website, in press releases and in monthly newsletters
- Provided resources for SNAP eligible customers related to COVID-19 at the Education Center and Market Center
- Regular updates to vendors with requirements and guidelines
Encourage Physical Distancing and Limiting Exposure
- All roll up doors and north tower doors open to provide a contactless entry into market house
- Directional aisles implemented to encourage traffic patterns that reduce people having to pass/squeeze by each other
- Sanitizing rotation heavily staffed to ensure that common surfaces are wiped down and de-sanitized constantly
- Increased servicing of bathrooms to ensure they are well stocked and that soap and sanitizer are available
- Instituted limited market house capacity at 256 to maintain space for social distancing
- Upgraded video door counting system to tie together all camera counts and send notification when we are approaching or exceeding target occupancy limit
- Removed all tables, chairs and benches to discourage people from congregating and eating on-site
- Spread Farmers Market vendors out in the Farm Shed to create more distance for vendors and shoppers
Supporting Vulnerable Populations
- Instituted a special early shopping hour on Wednesdays and Fridays for those ages 60+ and other vulnerable populations to be able to shop more safely
- Special early Farmers Market shopping hour on Sunday mornings from 9am-10am for 60+ and other vulnerable populations
- Added an extra sanitizing shift at closing on Tuesdays and Thursdays to ensure a clean environment on vulnerable population shopping days
- Encouraging use of the Findlay Market Shopping App for those that can’t or don’t feel safe shopping market
Alternative Ways to Get Groceries
- Launch of Findlay Market Shopping App – Immediate ramp up to 4 days per week with more than 80 orders per day
- Supporting more than $20,000 in weekly sales through the app
- Free pickup and delivery being provided during COVID-19
- Designated parking spots for carry out and pick up orders
- Merchants instituted call ahead or online ordering options, along with some curbside pick up, to accommodate shoppers